Self – Service  Guide For DStv

Your handy DStv self-service instructions, no more standing in long queues in calling the call-centre.

Always be sure that your smartcard is inserted and the decoder is switched on to ensure instant connection before paying into your account.

Payment terms for instant reconnection to DStv.

Download DStv Mobile App from Play Store: BlackBerry, Android, Apple, Google play Tablet.

Mobile wallets from mobile phones: Pagatech, Interswitch, Stanbic

Online through,,

Also payment can be made through all banks, Pos, ATM, Scratch cards, Debits Orders, Bank transfer etc.

DIY method to clear error codes

Make sure your smartcard is inserted well and decoder is switched on before making payment.

If you still get the E16 error message on your TV screen even after making payment, sms the word RA and your 10 digits smartcard number to 30333.

You can Log on to and use the self-help services to;

Clear error codes

Track transaction history

Determine which payment vendors offer immediate activation

Look up installers

Updates your details

View you balance and due date

This is the most cost easiest option you can try, no calling of the call centers.

To get more details, go to www.dstv/

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